Shipping & Returns


Big Apple ships its products to almost all parts of Kathmandu. Orders placed will be shipped within 24* hrs. We ship on all days except and National Holidays. 

Shipping Charges: A fixed shipping charge of Rs. 100 is applicable on all orders below Rs. 2000/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations.

For orders equal to or above Rs. 2000(Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the Rs. 100 shipping charge will be added to the shipping charges for all orders below Rs. 2000 (with exclusions as above). 

The shipping charge applicable per quantity of the product can be checked by entering your pin code details on the product pages and the total shipping charge applicable on the order will be the sum of the charges for all chargeable product(s) in your order (+ Rs. 100 for orders below Rs. 2000). The order level charge will be visible to you in the cart as well as when you enter the shipping address while you are checking out with your order. 

These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order. 

The shipping charges can be modified by Big Apple at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow. 

Every once in a while, Big Apple brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer. 

Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Nepal Postal Service and may take 1-2 weeks depending on location. 

There might be unexpected delays in the delivery of your order due to logistic challenges beyond our control. Big Apple reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) in your Account.

International Locations: Currently we do not deliver to locations outside Kathmandu 

Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. 

Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery. 

* Valid only for owned stock. Shipping time may increase for third party shipments.


At Big Apple, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on BigApple

7 Days from Delivery Date

  • Clothes

  • Socks

  • Hanky

  • Undergarments

  • Baby Diapers

  • Baby Wipes

  • Cloth Diapers/Nappies

  • Diaper Rash Cream

  • Bottles & Accessories

  • Grooming

  • Soaps, Shampoos & Body Wash

  • Baby Creams & Ointments

  • Lotions, Oils & Powders Oral Care

  • Combo

  • Health & Baby Care

  • Baby Pacifiers

  •  Thermometers

  • Cleaners & Detergents

  • Mosquito Repellents & Care

  • Teethers & Soothers

  • Inner Wear & Thermals

  • GiftCertificate

  • Maternity Lingerie

  • Maternity Personal Care

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, BigApple shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.


Products purchased using the kiosks at the Big Apple Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.


The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

Go to Cash Refund page under Cash in My Account

Click on "Refund Amount Back To Me" button.

Please follow the screens and submit the request.

  1. The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your Big Apple Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.

  2. Once the refund amount is in your BIg Apple Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.

  3. In order to get the cash refund back to your bank account, please follow below steps:

  4. If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. BigApple will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.

  5. Loyalty Cash used during payment will be credited back to your loyalty cash account.

  6. Loyalty cash amount earned on the product will be deducted from your loyalty cash account.

  7. Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.

  8. If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the FirstCry Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).

  9. If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.

  10. In cases where the pick up is refused or product is not returned and the money has been refunded to you already, BIg Apple holds the right to deduct the concerned amount from Big Apple Cash Refund and loyalty cash account depending on the mode of the payment of the product.

  11. For payments made through any of the wallet gateways like ............ etc., the amount will be refunded to the original mode of payment.